There’s been a lot reported in the news lately about Apple and Samsung battling it out in court to stop each other from selling various products.
I broke my Acer laptop at the weekend (well, I put it in the boot of my car inside a laptop bag, and afterwards the screen stopped working, and I am a good driver I promise!) so I decided I needed a new laptop since the laptop was so cheap anyway the cost of a new screen plus the likelihood of it happening again just doesn’t justify a repair –and a PC is for me at the heart of all things digital that I do. I didn’t want to spend stupid money on a laptop (I would love a MacBook Air, but at £1000 for one with a decent spec, I’ll pass) so I found a Samsung with an i5 and 4GB of RAM for a decent price.
Clearly while Samsung may have taken inspiration from some of Apple’s design (or may not have depending on who’s argument you’re listening to) they certainly haven’t noticed that Apple are not just about shiny products but about the overall user experience. Unboxing and switching on an iPad for the first time is enjoyable, like getting in a brand new car for the first time – doing this for my Samsung laptop was all but enjoyable.The first screen I was greeted with was some partitioning software! Do Samsung really think the average user cares how their partitions are setup? Even I don’t and I’m a self confessed geek.
After finally getting to the desktop, (about 20 minutes later) the next thing I see is a warning from Kaplinsky Security telling me I need to pay up for some security software. Do theses companies not get it? The game’s changed and you can’t treat consumers like this any more. Microsoft have said Windows 8 will have built in antimalware, lets hope they also take control of the setup experience too.
Then I had to spend another hour or so removing crapware. An Apple-esque dock that sat above the Windows 7 taskbar, a Bing Bar, and media players I will never use.
Finally, for some reason the power management was set so that the laptop would use hybrid sleep, this is where instead of shutting down you put the system to sleep, and simultaneously the system hibernates, so if power is lost no data is lost. This is designed for desktops and should never be enabled for laptops, lots of disk activity when you are chucking your laptop in your bag is not a good idea, not to mention the battery drain of always being in standby.
So not a great experience, and nothing like getting a new Apple product. Can’t say I would be eager to try any other of their products after this – what are your experiences?